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Terms of Service

Effective 1 June 2026

These Terms govern your use of the EU Readiness service ("Service") at eureadiness.com, operated by Kvagga s.r.o., Pražská 675/10, Bosonohy, 642 00 Brno, Czech Republic, IČO 215 36 414, file no. C 139334 with the Regional Court in Brno ("we", "us", "Kvagga"). By accessing or using the Service in any way you agree to these Terms. If you do not agree, do not use the Service.

1. Business-to-business service

The Service is offered exclusively to food business operators, their employees, importers, distributors, regulatory affairs consultants, attorneys and other professional users acting in the course of their trade, business, craft or profession. The Service is not intended for consumers within the meaning of § 419 of Czech Act No. 89/2012 Coll. By using the Service you represent and warrant that you are acting in your professional capacity.

2. What the Service is — and is not

The Service is an AI-assisted decision-support tool. It reads photographs of food packaging and returns a structured indication of possible gaps against EU Regulation 1169/2011 and related EU food information rules. The output is produced by a large language model and is directional in nature.

The Service is not, and shall not be construed as:

  • legal advice or legal services within the meaning of Czech Act No. 85/1996 Coll.;
  • regulatory advice, regulatory clearance or pre-market approval;
  • a certificate, attestation or declaration of conformity;
  • a fitness assessment for any particular market, channel, retailer or customer specification;
  • a substitute for testing, analytical certificates, supplier declarations, allergen risk assessments, HACCP, IFS, BRCGS or any third-party audit;
  • a service that creates any duty of care, fiduciary duty, or warranty obligation on the part of Kvagga.

3. You must engage qualified professionals

Compliance with EU and Member State food law is complex and consequential. Before placing any product on the EU market — and before relying on the output of the Service for any commercial, regulatory, contractual or operational decision — you must obtain independent professional advice. This includes, depending on your situation, one or more of the following:

  • a qualified food law attorney admitted in the relevant Member State;
  • a certified regulatory affairs consultant specialised in EU food labelling;
  • your importer of record or EU-established food business operator under Article 8(1) of Regulation (EU) 1169/2011;
  • the competent national authority in each Member State where you intend to market the product;
  • a notified body or certification body where applicable (e.g. organic, halal, kosher, geographical indications);
  • a packaging engineer for compliance with Regulation (EU) 2025/40 on packaging and packaging waste;
  • a laboratory for analytical verification of nutrition, allergens and contaminants.

You agree that you will not rely on the output of the Service as the sole or primary basis for any decision having legal, regulatory, financial or reputational consequence.

4. No warranties — provided strictly "as is"

To the maximum extent permitted by law, the Service is provided "as is" and "as available", with all faults, and without any representation, condition, guarantee or warranty of any kind, whether express, implied, statutory or otherwise. Without limiting the generality of the foregoing, Kvagga expressly disclaims any warranty of:

  • accuracy, completeness, currency or timeliness of the output, including OCR accuracy, regulatory citations, regulation quotes, scoring, tier assignment, market applicability, Member State derogations, transitional periods, or current validity of any regulation;
  • fitness for any particular purpose, market, product, retailer specification or commercial transaction;
  • merchantability, satisfactory quality, or non-infringement;
  • uninterrupted, error-free, secure, virus-free or continuous availability of the Service;
  • compatibility with any particular device, browser, network or workflow.

You acknowledge that AI models can produce plausible-sounding but incorrect output ("hallucinations"). Every statement produced by the Service must be independently verified by you before use.

5. No liability

To the fullest extent permitted by mandatory Czech law, Kvagga shall not be liable to you or to any third party for any damage, loss, cost or expense of any kind whatsoever arising out of or in connection with the Service, the output, the unavailability of the Service, or any decision made in reliance on it. This exclusion applies regardless of the legal basis (contract, tort, statutory duty, pre-contractual liability, unjust enrichment or otherwise) and includes, without limitation:

  • loss of profit, revenue, turnover, savings, anticipated savings, goodwill, business opportunity, contract or expected commercial relationship;
  • costs of border rejection, customs detention, recall, withdrawal, relabelling, restickering, reformulation, repackaging, destruction or re-export;
  • regulatory fines, penalties, administrative measures or warnings;
  • third-party claims of any kind, including claims by your customers, distributors, retailers, end consumers or competitors;
  • reputational damage, loss of data, loss of management time;
  • any indirect, incidental, consequential, special, exemplary or punitive damage.

Where, despite the foregoing, Kvagga is found liable on any legal basis, its aggregate liability for all claims, in the aggregate, arising in any 12-month period shall not exceed the fees actually paid by you to Kvagga for the Service in that period; for the free Scout tier this aggregate cap is one hundred euro (EUR 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory Czech law, in particular liability for damage caused intentionally or by gross negligence (§ 2898 of Act No. 89/2012 Coll.) or for damage to a person's natural rights.

6. No reliance

You acknowledge and agree that (i) you have read and understood the disclaimers in clauses 2, 3, 4 and 5; (ii) you do not rely on any representation, statement or assurance not expressly set out in these Terms; (iii) any reliance on the output of the Service is undertaken solely at your own risk; and (iv) the price of the Service (including zero for the free tier) reflects the allocation of risk in these Terms.

7. Acceptable use

You agree not to: (a) upload content you have no right to submit; (b) upload content depicting persons in a way that would breach their rights; (c) reverse engineer, scrape, copy or attempt to circumvent rate limits or technical protections; (d) use the Service to develop a competing service or model; (e) submit deceptive content intended to manipulate the audit; (f) use the Service in any jurisdiction or for any purpose where such use is unlawful. We may suspend or terminate access in case of breach without prior notice.

8. Intellectual property

You retain all rights in the artwork you upload. By using the Service you grant Kvagga a limited, non-exclusive, worldwide, royalty-free licence to process the uploaded content solely for the purpose of providing the Service to you and for security, debugging and abuse prevention. The audit methodology, the application code, the user interface, the brand and all underlying intellectual property remain the property of Kvagga or its licensors.

9. Indemnity

You agree to defend, indemnify and hold harmless Kvagga, its directors, employees, contractors and affiliates against any claim, demand, action, fine, penalty, cost (including reasonable legal fees) or loss brought by any third party arising out of or in connection with: (i) your breach of these Terms; (ii) content you submit through the Service; (iii) your placing of any product on the market in reliance on or in connection with the output of the Service; or (iv) your infringement of any law or third-party right.

10. Privacy

Personal data is processed in accordance with our Privacy Policy.

11. Term and termination

These Terms apply for as long as you use the Service. You may stop using the Service at any time. We may discontinue, modify, limit or remove all or any part of the Service at any time, without prior notice and without liability.

12. Governing law and jurisdiction

These Terms are governed by the law of the Czech Republic, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The parties agree, pursuant to § 89a of Act No. 99/1963 Coll. (Civil Procedure Code), on the exclusive local jurisdiction of the courts of the Czech Republic with subject-matter jurisdiction in Brno-město, subject to mandatory consumer protection rules where any consumer is involved.

13. Severability and entire agreement

If any provision of these Terms is held invalid or unenforceable, the remainder shall remain in full force; the invalid provision shall be replaced by an enforceable provision that most closely reflects the original intent. These Terms constitute the entire agreement between you and Kvagga regarding the Service and supersede any prior understanding.

14. Changes

We may amend these Terms by posting a revised version with a new effective date. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

hello@kvagga.com